At Wild Peloria, your voice matters.

 

We are committed to providing care that is respectful, safe, and collaborative. If you ever have a concern about your services, your therapist, or your experience at Wild Peloria, we encourage you to share it with us.

 

Step 1: Talk with Your Therapist
Most concerns can be resolved by having an open conversation with your therapist. We welcome your feedback and will do our best to address your needs directly.

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Step 2: How to File a Grievance: If you do not feel comfortable talking with your therapist, or if your concern is not resolved, you may contact our Clinical Director:

• You may share your concern verbally or in writing.

• Grievances may be reported directly to your therapist, our Clinical Director, or any staff member with whom you feel comfortable.

• You may ask someone else (such as a friend, family member, or advocate) to help you file a grievance if necessary.

 

info@wildpeloria.com

503-308-9665

15480 SE 82nd Drive, Suite C, Clackamas, OR 97015

 

We will acknowledge your concern within 5 business days. A written decision will be provided to you within 30 calendar days, unless more time is needed. If so, we will notify you in writing with an updated timeframe.

 

Appeals
If you are not satisfied with the outcome, you may request an appeal. Appeals will be reviewed by someone not involved in the original decision.

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Step 3: External Resources
If you feel your concern is not resolved through Wild Peloria, you have the right to file a complaint with:

• Oregon Health Authority, Behavioral Health Division

  • (503) 945-5763

• Oregon Board of Licensed Professional Counselors and Therapists or Oregon Board of Licensed Social Workers (depending on your provider’s license)

• Disability Rights Oregon

  • 1-800-452-1694

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Your Rights
You have the right to receive this policy in writing, at intake, and upon request.

You may request this policy in alternative formats (large print, translated, or accessible versions).

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No Retaliation
Bringing a concern forward will never result in retaliation, loss of services, or discrimination. Your care and trust are our top priorities.